Frequently Asked Questions (FAQs)

How do I place an order?

Placing an order with e-Deals.lk is quick and easy:

1. Browse and select the product you wish to purchase.
2. Click “Add to Cart.”
3. Go to your Cart and review your selected items.
4. Click “Checkout.”
5. Choose your preferred payment method: Cash on Delivery, Bank Transfer, Card Payment, or KOKO.
6. Enter your delivery and contact details, then confirm your order.
7. You will receive an order confirmation email with your Order ID.
8. Your order will be processed and delivered to your doorstep based on your location.

What shipping methods are available?

 We deliver islandwide through our trusted delivery partners: DOMEX and KOOMBIYO.

Do I need an account to place an order?

No, creating an account is not required to place an order. However, having an account allows you to:

• Easily track your orders
• Save your details for faster checkout
• Receive exclusive offers, promotions, and updates directly to your email

How long will it take to receive my order?

• Orders are usually processed on the same day.
• Delivery time depends on your location. Most orders are delivered within 2–5 working days.
• Delivery timelines may vary during peak seasons, public holidays, or due to courier schedules.

How can I check the status of my order or delivery?

You can always contact our friendly support team for assistance:
📞 Hotline: 0711 754 754 / 0711 755 755
📧 Email: info@e-Deals.lk

Please have your Order ID ready when contacting us, so we can assist you faster.