Refund, Return & Warranty Policy
Effective Date: August 1, 2025
Thank you for shopping with e-Deals.lk!
We’re committed to offering a smooth and trustworthy online experience. Please read our policies below to understand your rights and responsibilities when purchasing from our platform.
- Warranty Policy Covered:
- Only manufacturing defects.
Not Covered:
- Physical, drop, or water damage
- Burnt components
- Cosmetic issues or tampering
- Unauthorized repairs
- Missing/tampered warranty labels
Claim Steps:
- Contact our team: 📞 0711 754 754 / 0711 755 755
- Send the product with original packaging & accessories
- Customer pays for return courier (unless it’s our fault)
Processing Time: 3–14 business days
Possible Outcomes:
- Repair
- Replacement with similar item
- Credit note (no guaranteed 1-to-1 replacement)
- Return & Exchange Policy
Valid Reasons (Report within 24 hours):
- Damaged on arrival
- Product doesn’t work
- Wrong item delivered
- Grocery item expired
Not Accepted:
- Change of mind
- Incorrect order by customer
- Used or tampered items
Return Process:
- Email us: 📧 info@e-deals.lk
- Include your Order Number + Clear Photos
- Receive drop-off/courier instructions
- Send securely packed item with all original items
- Customer pays return shipping unless we’re at fault
Non-returnable Items:
- Intimate wear, innerwear
- Swimwear, jewelry
- Perishable groceries (unless expired)
- Refund Policy
Refunds are only issued when:
- A replacement is not available
- There’s a system or stock issue
Not Refunded:
- Delivery & return shipping charges
Refund Timelines:
Payment Method | Refund Time |
Bank Transfer / COD | 3 Working Days |
Debit/Credit Card | 10 Working Days |
KOKO / Mintpay | 15 Working Days |
- Non-Returnable Items
- Clearance or final sale items
- Items marked as non-returnable at checkout
- Intimates, swimwear, jewelry
- Expired groceries (unless purchased in that condition)
Contact Us
Need help or have a question?
Call us: 0711 754 754 / 0711 755 755
Email us: info@e-Deals.lk
We’re here to make your experience easy and secure!
- Special Conditions
- Management reserves the right to revise this policy at any time
- Returns or refunds may be rejected based on internal review